Introduction
This policy outlines the terms regarding the cancellation of appointments and refund of payments made through the online payment gateway on the Ghaisas ENT Hospital website.

Appointment Cancellation
Appointments booked online can be canceled by the patient.
To cancel an appointment, please contact us at mobile no. 9607772233, at least 24 hours before the scheduled appointment time.
Failure to cancel within the specified time frame may result in the appointment being marked as a ‘No Show.’

Refund Policy
Generally, payments made for online appointment bookings are non-refundable.
This is due to the costs associated with the reservation of time and resources for your appointment.
However, we understand that there may be exceptional circumstances. In such unique cases, refunds may be considered.

Requesting a Refund
To request a refund, please contact us at [provide contact information] with the details of your appointment and the reason for the refund request.
Each refund request will be evaluated on a case-by-case basis.
Consideration for a refund will be given in unique or exceptional circumstances, such as a medical emergency or other significant situations.

Processing Refunds
If a refund is approved, it will be processed and credited back to the original method of payment within [specify time frame, e.g., 7-14 business days].
Please note that refund processing times may vary depending on the payment gateway and your banking institution.

Changes to Policy
Ghaisas ENT Hospital reserves the right to modify this Refund and Cancellation Policy at any time.
Continued use of our online appointment booking service after any such changes constitutes your acceptance of the new terms.

Contact Us
For any questions or concerns regarding this Refund and Cancellation Policy, please contact us at
Email: drvirendra@ghaisashospital.com
Mobile no: 9607772233